Terms and Conditions

These are the Terms and Conditions for trading through this website. They are by necessity comprehensive to ensure that you are fully protected.

Angie Dowds Professional Fitness is the trading name based solely in the UK. The following Terms and Conditions must be agreed to before your order can be processed.

Statutory Rights

Your statutory rights are not affected by any clause in these Terms and Conditions or elsewhere on this website.

Guarantee of Quality

Angie Dowds Professional Fitness guarantees that all goods are of the highest quality and that the products meet the required standards for the purpose they were intended.

Cancellation Policy

You have the right to cancel your order for any reason within 7 calendar days from the date the order was placed but you must contact Angie Dowds Professional Fitness by email (info@angiedowds.com) to inform us of your decision. Under such circumstances the money will credited via the same method of payment within 30 days from cancellation.

Payment Options

Angie Dowds Professional Fitness accepts payments by credit or debit card via PayPal.

Returns Procedure

Angie Dowds Professional Fitness makes every effort to ensure goods arrive in perfect condition. However, in the unlikely event of a product not being delivered within 14 days from the despatch date (Saturdays and Sundays not included) customers should advise Angie Dowds Professional Fitness by e-mail (info@angiedowds.com). We will make every effort to locate the goods, and if necessary, send a replacement at our expense or provide a full refund. This does not affect your statutory rights as a consumer.

Refunds

Refunds for valid claims will be made via the same method of payment as used to place order.

Delivery Methods and Times

Deliveries within the United Kingdom are made by Royal Mail First Class Post. We are unable to take orders for delivery outside of the United Kingdom.

Retention of Title

This remains with Angie Dowds Professional Fitness until the goods are paid for in full.

Order Confirmations

Upon submitting an order using our automated shopping basket system you will receive an Order Confirmation as an e-mail. Please check that the details contained in the email are correct. If there are any mistakes in your order, please email us immediately. The e-mail is a copy of your order as sent and is an acceptance of your order. In the unlikely event of us being unable to fulfil an order placed (due to having sold out of an item or goods selected), we will advise you as soon as possible. If payment has been made on an order that we are unable to fulfil we will immediately refund payment by the same method as the payment made.

Customer Support and Order Inquiries

For any inquiries email to info@angiedowds.com.

Privacy and Data Protection

Angie Dowds Professional Fitness collects all information given about you during the course of the ordering process. We keep this information on record to assist our administration. We do not sell or pass to anyone information contained on customers, which remains confidential to the company. All data is collected lawfully and in accordance with the Data Protection Act 1998. Any concerns over privacy may be addressed by email to info@angiedowds.com.

Trade or Large Orders

For trade or large orders please contact us separately by e-mail: info@angiedowds.com.

Complaints

Any complaints should be made by email to info@angiedowds.com. We endeavour to respond to all complaints within 5 working days.

Security and Protection for Online Transactions

All online payments are made through PayPal, the following is an extract from their security statement:

"The PayPal payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the merchant and their customers. All communication between the customer and PayPal is encrypted to the maximum strength supported by the customer's browser using: TLS or SSL (security).

PayPal public web servers are certified by Thawte, (a public Certificate Authority) ensuring that customers and merchants alike, can have confidence that nobody can impersonate PayPal to obtain confidential information. All communication between this website and PayPal, including the details of the purchase, are encapsulated using an encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

Data storage on PayPal systems and the communication between PayPal and the world-wide banking networks, is regularly audited by the banks themselves. There are no vulnerabilities or 'back doors' in any PayPal systems. PayPal stay up to date with the latest versions of any third-party code used, and continually review their own proprietary code, using current best practice at all times. In addition card issuers protect cardholders from fraudulent use of their card in a card not present environment, such as over the Internet or telephone. As the customer did not sign for the goods they have the absolute right to demand a chargeback if those goods didn't arrive or the card was used fraudulently.

PayPal also insure merchants against the risk of them going out of business and protects the cardholder by directly refunding any debits onto their card. These two combined allow complete protection for a cardholder."

E.&O.E